Glass: 185ml Old Fashioned GlassMixers: 30ml Tia Maria
milk
ice
Method:
Pour Tia Maria into glass and top-up with milk and ice.
Tuesday, June 7, 2011
Brown Cow
Glass: 185ml Old Fashioned GlassMixers: 30ml Tia Maria
milk
ice
Method:
Pour Tia Maria into glass and top-up with milk and ice.
Brandy Alexander
Glass: 140ml Cocktail GlassMixers: 30ml Brandy
30ml Creme de Cacao
30ml cream
Method:
Shake with ice and strain.
Sprinkle nutmeg on top.
Blue French
Glass: 285ml Hi-Ball GlassMixers: 30ml Pernod
5ml Blue Curacao
5ml Berri Lemon Juice
top-up with bitter lemon
Method:
Build over ice and stir.
Garnish with lemon slice on side of glass, swizzle stick and straws.
Blueberry Delight
Glass: 140ml Cocktail GlassMixers: 15ml Galliano
15ml Dry Vermouth
30ml Gin
15ml Blue Curacao
top-up with lemonade
Method:
Shake with ice and pour.
Garnish with lemon wheel and mint leaves, swizzle stick and straws.
Bloody Mary
Glass: 285ml Hi-Ball GlassMixers: Ice
30ml Vodka
30ml Berri Lemon Juice
filled with Berri Tomato Juice
dash Tabasco Sauce
dash Worcestershire Sauce
salt, pepper
Method:
Build ingredients in glass.
Garnish with a stick of celery.
Black Velvet
Glass: 140ml Champagne SaucerMixers: 70ml champagne (chilled)
70ml stout beer (chilled)
Method:
Slowly pour champagne and stout simultaneously into glass and serve.
Black Russian
Glass: 210ml Old Fashioned GlassMixers: 30ml Vodka
30ml Kahlua
Method:
Build over ice.
Place a swizzle stick in the glass.
Black Opal
Glass: 90ml Cocktail GlassMixers: 15ml Opal Nera
15ml Bailey's Irish Cream
15ml Cointreau
15ml cream
Method: Layer Opal Nera, Bailey's, Cointreau and cream.
Bill Bailey
Glass: 385ml Poco Grande GlassMixers: 60ml Bailey's Irish Cream
30ml Vodka
soda water
ice
Method:
Pour over ice in the glass and top-up with soda.
Bananarama
IngredientsGlass: 140ml Cocktail Glass
Mixers: 30ml Vodka
30ml Kahlua
15ml Bailey's Irish Cream
1 banana
60ml cream
Method:
Blend with ice and pour.
Garnish with two banana wheel slices wedged on rim of glass.
Banana Daiquiri
IngredientsGlass: 140ml Champagne Saucer
Mixers: 3/4 banana
30ml sugar syrup
30ml Bacardi
30ml Berri Lemon Juice
Method:
Blend with ice and strain.
Garnish with a round slice of banana and mint leaves.
B-52
IngredientsGlass: 140ml Old Fashioned Glass
Mixers: 30ml Kahlua
30ml Bailey's Irish Cream
30ml Cointreau
Method:
Build over ice
Australian Gold
IngredientsGlass: 90ml Cocktail Glass
Mixers: 30ml Rum
30ml Mango Liqueur
30ml Galliano
Method:
Build over ice.
Garnish with 1 small pineapple wedge
Aqua Thunder
IngredientsGlass: 285ml Hi-Ball Glass
Mixers: 10ml Blue Curacao
10ml Banana Liqueur
30ml Midori
10ml Berri Lemon Juice
top-up with soda water
Method:
Build over ice.
Garnish with swizzle stick and slice of lemon
Appease Me
IngredientsGlass: 285ml Hi-Ball Glass
Mixers: 30ml Mango Liqueur
20ml Advocaat
20ml Vodka
60ml Berri Orange Juice
30ml cream
2 slices mango
Method:
Blend all ingredients together, pour into glass, then spoon the pulp of half a passionfruit on top
Angel's Kiss
IngredientsGlass: 140ml Cocktail Glass
Mixers: 30ml Dark Creme de Cacao
30ml cream
30ml Gin
30ml Brandy
Method:
Layer in order carefully, ensuring ingredients do not mix
Saturday, May 28, 2011
Purchasing - Storekeeper (engineering)
POSITION TITLE : Storekeeper (Engineering)
DEPARTMENT : Purchasing
REPORTS TO : Material Manager
_____________________________________________________________
Task ---> Frequency
_____________________________________________________________
1. Ensures that all storage areas are clean, neatly --->( 1. Daily)
Arranged and tidy. Also that all items are stores
Under optimal conditions.
2. Verifies quantities of arriving materials destined ---> (2. Daily)
For stored; signs for same on receiving stamp.
3. Maintains an up-to-date bin card identifying ---> (3. Daily)
Each items code number, name, issue unit, min.
Per stock level and unit price.
4. Issues from stores against properly completed ---> (4. Daily)
Rules off / approves authorization slips, making
Certain all writing is eligible. Signed the ‘issued by’
Posting the slip.
5. Prepares storeroom issue summaries with the ---> (5. Daily)
Respective slips, records the consecutive number
On all summaries before passing them to Chief
Engineer’s office. After wards forwards the
Approved summary to the Inventory Clerk.
6. Verifies the list of items at re-order point against ---> (6. Daily)
Physical quantities on the shelves, makes the
Purchase requisitions.
7. Makes self available during physical inventory ---> (7. As required)
Taking/cycle inventory to answer inventory
Raised by the Inventory clerk.
8. Signing the store romm discrepancy report ---> ( 8. As required)
Before being submitted to Controller.
9. Assists Inventory Clerk is assigning number ---> (9. As required)
On new items received.
10. Special duties as assigned ---> (10. As required)
DEPARTMENT : Purchasing
REPORTS TO : Material Manager
_____________________________________________________________
Task ---> Frequency
_____________________________________________________________
1. Ensures that all storage areas are clean, neatly --->( 1. Daily)
Arranged and tidy. Also that all items are stores
Under optimal conditions.
2. Verifies quantities of arriving materials destined ---> (2. Daily)
For stored; signs for same on receiving stamp.
3. Maintains an up-to-date bin card identifying ---> (3. Daily)
Each items code number, name, issue unit, min.
Per stock level and unit price.
4. Issues from stores against properly completed ---> (4. Daily)
Rules off / approves authorization slips, making
Certain all writing is eligible. Signed the ‘issued by’
Posting the slip.
5. Prepares storeroom issue summaries with the ---> (5. Daily)
Respective slips, records the consecutive number
On all summaries before passing them to Chief
Engineer’s office. After wards forwards the
Approved summary to the Inventory Clerk.
6. Verifies the list of items at re-order point against ---> (6. Daily)
Physical quantities on the shelves, makes the
Purchase requisitions.
7. Makes self available during physical inventory ---> (7. As required)
Taking/cycle inventory to answer inventory
Raised by the Inventory clerk.
8. Signing the store romm discrepancy report ---> ( 8. As required)
Before being submitted to Controller.
9. Assists Inventory Clerk is assigning number ---> (9. As required)
On new items received.
10. Special duties as assigned ---> (10. As required)
Marketing - Director of Marketing
POSITION TITLE : DIRECTOR OF MARKETING
DEPARTMENT : MARKETING
PURPOSE :
Under the general guidance and supervision of the General Manager, and within the limits of established Hotel policies and procedures. oversees and direct all aspects of the sales operation. Responsibilities include, but are not limited to direct sales. sales solicitation, sales administration, advertising and public relations, Responsibilities also require direct and routine interaction with Divisional Marketing office.
RELATIONSHIPS :
1.Response directly to the General Manager.
2.Interacts with functions and activities of sales and marketing personnel. including Director of Sales. Sales Manager. Public Relations Manager, Advertising personnel. Also interacts with Front Office Manager and Director of Catering.
3.Coordinate functions and activities with other departments as it relates to the sales function ( i.e. Food and Beverage Manager, Front Office Y1anager. Controller. Executive Housekeeper. Chief Engineer ).
4.Interacts with other hotels and hotel sales offices.
5.Interacts with individuals outside the hotel. including, but not limited to clients, convention bureaus, local hotel associations, government. tourist offices, airlines, travel agents, tour operators, competitors and other members of the local community .
DUTIES AND RESPONSIBILITIES :
1.Produces the Annual Marketing Plan, marketing budgets and forecasts, adhering to the policies and procedures outlined in the Marketing Manager Manual and division guidelines and instructions.
2.Produces an Action Plan related to the Marketing Plan to ensure that it's objectives are achieved.
3.Recommends to the General Manager and coordinates all methods of maintaining and increasing business volume. This includes advertising, sales promotion. personal selling, publicity'. community relations, special sales projects, employee training and guest relations.
4.Meets with all influential clients while they are in the hotel and ensure post meeting evaluation are comportment.
5.Established and maintains effective employee relations.
6.Conducts such function as interviewing, hiring, employee orientation. performance appraisal coaching, counseling and dismissal if necessary to make sure the appropriate staff and productivity. Consults with General Manager. department head and Personnel Manager as appropriate in performing above duties.
7.Develops and implement formal training plan for sales department personnel and assists with sales training of other department in hotel.
8.Creates and implements special program to achieve greater profitability through:
a.increasing average rate
b.increasing overall occupancy
c.increasing business volume during off - peak periods
d.increasing local food & beverage and banquet sales
e.enhancing the image of the hotel in the local community
9.Coordinates sales function with other hotel property within regions Division and Internationally Hotels.
10.Promotes business Hotel properties on a worldwide.
11.Participates as an active member of the community through association memberships and other trade organizations.
12.Conducts weekly review. including sales person activity reports of all sales and marketing personnel to ensure target and sales objective are being met.
13.Reviews regularly that internal promotion pieces for visual effect conform with Best Western International standards are up to date.
14.Organize and promote, in cooperation with the Food & Beverage Department special project to stimulate food & beverage sales within the community. including. but not limited to tournament. balls, parties, gastronomic festivities etc.
15.Investigates potential market by :
a.Reviewing sales department and front office correspondence files.
b.Analyzing guest history and registration card files.
c.Studying guest questionnaires.
d.Reviewing government statistics on visitors to the city.
e.Analyzing competition's sales / promotion efforts.
f.Studying various reference and industry publications for sales leads.
16.Recommends to General Manager the kind of advertising which will be most productive for the hotel by analyzing the market effectiveness of past advertising campaigns and consulting with other department heads and the advertising agency.
17.Procures new and repeat business for the hotel by maintaining contact with airlines. travel agencies, commercial houses, private clubs and professional associations within community and neighboring market. Meet planners, corporate accounts, incentive buyers, airlines, wholesalers.
a.Personal sales calls
b.Telephone contacts
c.Written communications, i.e.direct mail within the hotel's marketing area
d.Maintenance of National filing system
18.Reviews regularly the Public Relations activities with the Public Relations Manager to ensure high awareness of the hotel in the local and national media.
19.Communicates with all departments the necessary data that will effect the overall and specific departments of the hotel relating to group meetings and functions.
20.Performs related duties and special projects as assigned.
REQUIREMENTS
College degree or equivalent experience.
Minimum of five year experience as Director of Marketing or Director of Sales in same class hotel or regional office.
Proven management abilities including. but not limited to development c i marketing plan and implementation of administrative action plan. planning short and long - range goals including strategic ( 5 year) planning, forecasting and budgeting, departmental profit / loss analysis, sales contracts.
Proven work record in all areas of sales and marketing including:
good working knowledge of primary market area, meeting, tour travel incentive. corporate, FIT.
Basic knowledge of: advertising, public relations, sales promotions. Food & Beverage promotions.
Experience in the above preferably gained working in a hotel.
DEPARTMENT : MARKETING
PURPOSE :
Under the general guidance and supervision of the General Manager, and within the limits of established Hotel policies and procedures. oversees and direct all aspects of the sales operation. Responsibilities include, but are not limited to direct sales. sales solicitation, sales administration, advertising and public relations, Responsibilities also require direct and routine interaction with Divisional Marketing office.
RELATIONSHIPS :
1.Response directly to the General Manager.
2.Interacts with functions and activities of sales and marketing personnel. including Director of Sales. Sales Manager. Public Relations Manager, Advertising personnel. Also interacts with Front Office Manager and Director of Catering.
3.Coordinate functions and activities with other departments as it relates to the sales function ( i.e. Food and Beverage Manager, Front Office Y1anager. Controller. Executive Housekeeper. Chief Engineer ).
4.Interacts with other hotels and hotel sales offices.
5.Interacts with individuals outside the hotel. including, but not limited to clients, convention bureaus, local hotel associations, government. tourist offices, airlines, travel agents, tour operators, competitors and other members of the local community .
DUTIES AND RESPONSIBILITIES :
1.Produces the Annual Marketing Plan, marketing budgets and forecasts, adhering to the policies and procedures outlined in the Marketing Manager Manual and division guidelines and instructions.
2.Produces an Action Plan related to the Marketing Plan to ensure that it's objectives are achieved.
3.Recommends to the General Manager and coordinates all methods of maintaining and increasing business volume. This includes advertising, sales promotion. personal selling, publicity'. community relations, special sales projects, employee training and guest relations.
4.Meets with all influential clients while they are in the hotel and ensure post meeting evaluation are comportment.
5.Established and maintains effective employee relations.
6.Conducts such function as interviewing, hiring, employee orientation. performance appraisal coaching, counseling and dismissal if necessary to make sure the appropriate staff and productivity. Consults with General Manager. department head and Personnel Manager as appropriate in performing above duties.
7.Develops and implement formal training plan for sales department personnel and assists with sales training of other department in hotel.
8.Creates and implements special program to achieve greater profitability through:
a.increasing average rate
b.increasing overall occupancy
c.increasing business volume during off - peak periods
d.increasing local food & beverage and banquet sales
e.enhancing the image of the hotel in the local community
9.Coordinates sales function with other hotel property within regions Division and Internationally Hotels.
10.Promotes business Hotel properties on a worldwide.
11.Participates as an active member of the community through association memberships and other trade organizations.
12.Conducts weekly review. including sales person activity reports of all sales and marketing personnel to ensure target and sales objective are being met.
13.Reviews regularly that internal promotion pieces for visual effect conform with Best Western International standards are up to date.
14.Organize and promote, in cooperation with the Food & Beverage Department special project to stimulate food & beverage sales within the community. including. but not limited to tournament. balls, parties, gastronomic festivities etc.
15.Investigates potential market by :
a.Reviewing sales department and front office correspondence files.
b.Analyzing guest history and registration card files.
c.Studying guest questionnaires.
d.Reviewing government statistics on visitors to the city.
e.Analyzing competition's sales / promotion efforts.
f.Studying various reference and industry publications for sales leads.
16.Recommends to General Manager the kind of advertising which will be most productive for the hotel by analyzing the market effectiveness of past advertising campaigns and consulting with other department heads and the advertising agency.
17.Procures new and repeat business for the hotel by maintaining contact with airlines. travel agencies, commercial houses, private clubs and professional associations within community and neighboring market. Meet planners, corporate accounts, incentive buyers, airlines, wholesalers.
a.Personal sales calls
b.Telephone contacts
c.Written communications, i.e.direct mail within the hotel's marketing area
d.Maintenance of National filing system
18.Reviews regularly the Public Relations activities with the Public Relations Manager to ensure high awareness of the hotel in the local and national media.
19.Communicates with all departments the necessary data that will effect the overall and specific departments of the hotel relating to group meetings and functions.
20.Performs related duties and special projects as assigned.
REQUIREMENTS
College degree or equivalent experience.
Minimum of five year experience as Director of Marketing or Director of Sales in same class hotel or regional office.
Proven management abilities including. but not limited to development c i marketing plan and implementation of administrative action plan. planning short and long - range goals including strategic ( 5 year) planning, forecasting and budgeting, departmental profit / loss analysis, sales contracts.
Proven work record in all areas of sales and marketing including:
good working knowledge of primary market area, meeting, tour travel incentive. corporate, FIT.
Basic knowledge of: advertising, public relations, sales promotions. Food & Beverage promotions.
Experience in the above preferably gained working in a hotel.
Marketing - Director of Sales
POSITION TITLE : DIRECTOR OF SALES
DEPARTMENT :MARKETING
PURPOSE :
Under the general guidance and supervision of the Director of Marketing and within the limits of established Hotel Policies & Procedure and Sales Manager Manual. oversees day to day sales efforts of Sales Managers. with specific responsibilities for directing sales. solicitation and implementing action plans set forth in the Marketing Plan.
RELATIONSHIPS :
1.Reports directly to the Director of Marketing. coordinates functions and activities of sales personnel. interacts with potential clients and industry trade representative while covering major trade shows and conducting sales trips.
2.Coordinates activities of Hotel sales personnel.
3.Interaction with sales personnel of competitor hotels.
4.Interacts with individuals outside the hotel including. but not limited to. clients. convention bureaus. local hotel associations. government tourist office. airlines. travel agents. tour operators. competitors and other members of the local community.
DUTIES AND RESPONSIBILITIES
1.Directs all sales activities for Sales Managers to ensure that they meet the goals of the Marketing Plan.
2.Attend major travel functions. i.e. Trade Shows and local hotel association meetings to promote sales for the hotel.
3.Establishes and maintains effective employee relations.
4.Establishes and maintains files on major hotel account he/she has establishes in the hotel and maintains the national filing system.
5.Promotes and produces leads for Aston Bandung Hotel & Residence.
6.Plans and executes sales, trips to major market areas and reports to the Director of Marketing on new potential market areas that should be covered.
7.Analyzes marketing changes and under the direction of the Director of Marketing, implements programs with the sales department to meet these changes ( i.e. changes in FIT business, clients combining business travel with leisure travel ).
8.Establishes and maintains effective employee relations.
9.Meets with all influential clients and ensures post meeting evaluations are Conducted.
10.Recommends to the Director of Marketing direct mail campaigns to reach specific markets.
11.Organizes and accompanies FAM / Site Inspection trips to hotels by major clients.
12.Disseminates sales related information to other departments as appropriate.
13.Maintains a high level of exposure for the hotel in major marketing areas through direct sales solicitation, telephone contact and written communications.
14.Organizes and implements good programs that ensures execution of all group meetings and functions.
15.Reviews sales files as they related to good booking procedures:
a.Proper group room histories.
b.Proper group meeting program histories.
c.Proper contractual agreements.
d.Constant, on-going room block analysis.
16.Performs related duties and special projects as assigned.
REQUIREMENTS
College degree or equivalent experience.
Minimum of 3-5 years experience as Director of Marketing or Director of Sales in a first class hotel or regional office.
Proven management abilities including. but not limited to recognizing key market areas and trends. Planning short and long-range goals. including strategic ( 5-year ) planning. forecasting and budgeting. departmental profit loss analysis. sales contracts.
Frown work record in all areas of sales marketing including: good working knowledge of primary market and broad base knowledge in other markets. ( i.e .. meetings, tour/travel. incentive. corporate, F.LT. )
Experience in the above preferably gained by working in a hotel.
DEPARTMENT :MARKETING
PURPOSE :
Under the general guidance and supervision of the Director of Marketing and within the limits of established Hotel Policies & Procedure and Sales Manager Manual. oversees day to day sales efforts of Sales Managers. with specific responsibilities for directing sales. solicitation and implementing action plans set forth in the Marketing Plan.
RELATIONSHIPS :
1.Reports directly to the Director of Marketing. coordinates functions and activities of sales personnel. interacts with potential clients and industry trade representative while covering major trade shows and conducting sales trips.
2.Coordinates activities of Hotel sales personnel.
3.Interaction with sales personnel of competitor hotels.
4.Interacts with individuals outside the hotel including. but not limited to. clients. convention bureaus. local hotel associations. government tourist office. airlines. travel agents. tour operators. competitors and other members of the local community.
DUTIES AND RESPONSIBILITIES
1.Directs all sales activities for Sales Managers to ensure that they meet the goals of the Marketing Plan.
2.Attend major travel functions. i.e. Trade Shows and local hotel association meetings to promote sales for the hotel.
3.Establishes and maintains effective employee relations.
4.Establishes and maintains files on major hotel account he/she has establishes in the hotel and maintains the national filing system.
5.Promotes and produces leads for Aston Bandung Hotel & Residence.
6.Plans and executes sales, trips to major market areas and reports to the Director of Marketing on new potential market areas that should be covered.
7.Analyzes marketing changes and under the direction of the Director of Marketing, implements programs with the sales department to meet these changes ( i.e. changes in FIT business, clients combining business travel with leisure travel ).
8.Establishes and maintains effective employee relations.
9.Meets with all influential clients and ensures post meeting evaluations are Conducted.
10.Recommends to the Director of Marketing direct mail campaigns to reach specific markets.
11.Organizes and accompanies FAM / Site Inspection trips to hotels by major clients.
12.Disseminates sales related information to other departments as appropriate.
13.Maintains a high level of exposure for the hotel in major marketing areas through direct sales solicitation, telephone contact and written communications.
14.Organizes and implements good programs that ensures execution of all group meetings and functions.
15.Reviews sales files as they related to good booking procedures:
a.Proper group room histories.
b.Proper group meeting program histories.
c.Proper contractual agreements.
d.Constant, on-going room block analysis.
16.Performs related duties and special projects as assigned.
REQUIREMENTS
College degree or equivalent experience.
Minimum of 3-5 years experience as Director of Marketing or Director of Sales in a first class hotel or regional office.
Proven management abilities including. but not limited to recognizing key market areas and trends. Planning short and long-range goals. including strategic ( 5-year ) planning. forecasting and budgeting. departmental profit loss analysis. sales contracts.
Frown work record in all areas of sales marketing including: good working knowledge of primary market and broad base knowledge in other markets. ( i.e .. meetings, tour/travel. incentive. corporate, F.LT. )
Experience in the above preferably gained by working in a hotel.
Marketing - Sales Manager
POSITION TITLE : SALES MANAGER
DEPARTMENT :MARKETING
PURPOSE :
Under the general guidance and supervision of the Director of Marketing, in coordination With the Director of Sales and within the limits of established International Hotel policies, procedure and Sales Manager manual, oversees and implements all Sales activities in his/her specific area of responsibility.
RELATIONSHIPS :
1.Reports directly to Director of Marketing/Director of Sales.
2.Interacts with other Sales Managers within the hotel and other and other Best Western International Hotels and regional sales office.
3.Maintains high profile within trade and professional association dealing with his/her marketing area.
4.Interacts with individuals outside the hotel within his/her marketing area including, but not limited to clients, local hotel associations and other members of local community.
DUTIES AND RESPONSIBILITIES :
1.Implements all sales action plans related to his I her marketing area as outlines in the Marketing Plan.
2.Assigns major travel functions ( i.e. trade show. association) that deal specifically with his/her marketing area.
3.Establishes and maintain files on major active accounts within his/her marketing area.
4.Promotes and produces sales leads for other Best Western International Hotels
5.Plans sales trip. under the direct approval from the Director of Marketing / Director Sales. to major marketing areas. calling on accounts within their specific marketing areas. Report to Director of Marketing / Director Sales on potential markets needing coverage.
6.Provides feedback to the Director of Marketing / Director Sales on changing marketing conditions. including trends in the competition, as a result of direct sales solicitation. telephone and direct mail in his / her market area. Arrange FAM / Site inspection trips to hotels by major clients and accompanies clients.
7.Disseminates sales related information to other departments as appropriate.
8.Maintains a high level of exposure in the hotel in major market areas through direct sales solicitation telephone contact and written communications.
9.Establishes and maintains effective employee relations.
10.Performs related duties and specific projects as assigned.
REQUIREMENTS
College degree or equivalent experience preferred
Minimum of one year experience in a hotel sales department or in a regional sales or demonstrated sales ability working in other department of the hotel ( i.e. guest relation manager ).
Demonstrated potential to acquire such management skill as development of marketing plan and implementation of administrative action plan, planning short and long- range goals. decision making process, leadership and motivation, organization ability, sales contract, research and planning, innovation skills.
( creativity. special promotion ).
DEPARTMENT :MARKETING
PURPOSE :
Under the general guidance and supervision of the Director of Marketing, in coordination With the Director of Sales and within the limits of established International Hotel policies, procedure and Sales Manager manual, oversees and implements all Sales activities in his/her specific area of responsibility.
RELATIONSHIPS :
1.Reports directly to Director of Marketing/Director of Sales.
2.Interacts with other Sales Managers within the hotel and other and other Best Western International Hotels and regional sales office.
3.Maintains high profile within trade and professional association dealing with his/her marketing area.
4.Interacts with individuals outside the hotel within his/her marketing area including, but not limited to clients, local hotel associations and other members of local community.
DUTIES AND RESPONSIBILITIES :
1.Implements all sales action plans related to his I her marketing area as outlines in the Marketing Plan.
2.Assigns major travel functions ( i.e. trade show. association) that deal specifically with his/her marketing area.
3.Establishes and maintain files on major active accounts within his/her marketing area.
4.Promotes and produces sales leads for other Best Western International Hotels
5.Plans sales trip. under the direct approval from the Director of Marketing / Director Sales. to major marketing areas. calling on accounts within their specific marketing areas. Report to Director of Marketing / Director Sales on potential markets needing coverage.
6.Provides feedback to the Director of Marketing / Director Sales on changing marketing conditions. including trends in the competition, as a result of direct sales solicitation. telephone and direct mail in his / her market area. Arrange FAM / Site inspection trips to hotels by major clients and accompanies clients.
7.Disseminates sales related information to other departments as appropriate.
8.Maintains a high level of exposure in the hotel in major market areas through direct sales solicitation telephone contact and written communications.
9.Establishes and maintains effective employee relations.
10.Performs related duties and specific projects as assigned.
REQUIREMENTS
College degree or equivalent experience preferred
Minimum of one year experience in a hotel sales department or in a regional sales or demonstrated sales ability working in other department of the hotel ( i.e. guest relation manager ).
Demonstrated potential to acquire such management skill as development of marketing plan and implementation of administrative action plan, planning short and long- range goals. decision making process, leadership and motivation, organization ability, sales contract, research and planning, innovation skills.
( creativity. special promotion ).
Marketing - Market Research Officer
POSITION TITLE : MARKET RESEARCH OFFICER
DEPARTMENT : SALES/MARKETING
PURPOSE :
Under the general guidance of the Director of Marketing. responsible for the research and prioritizing of income leads and special target markets as assigned.
Report directly to the Director of Marketing with assistance from the Director of Sales.
RELATIONSHIPS :
1.Reports Directly to Marketing Director/Director of Sales.
2.Interacts with other Sales Managers/Executive within the hotel and other hotels and Regional offices.
3.Maintain high profile within all Clients dealings with his/her Marketing area.
4.Interacts with individuals outside the hotel within his/her marketing area including. but not limited clients.
DUTIES AND RESPONSIBILITIES :
1.Research all assigned leads and establish classification on weekly basis.
2.Prioritize leads for follow up.
3.Assign "Immediate action"leads to appropriate Sales Manager.
4.Establish trace system for follow up of in-active leads.
5.Update Client files when applicable with current information.
6.Responsible for maintaining lead ledge.
7.Send lead referrals to other Best Western International properties and Regional offices.
8.Responsible for tracking and tracing performance of the Sales Staff on Monthly basis and to report any discrepancies to the attention of the Marketing Director.
9.Secure periodical reports on Commercial Accounts and Travel Agents from Sales Department PC System for evaluation and analysis of individual account performance.
10.Assist Marketing Director in tracking performances of individual sales person on servicing the accounts.
11.Perform related duties and special projects as assigned.
DEPARTMENT : SALES/MARKETING
PURPOSE :
Under the general guidance of the Director of Marketing. responsible for the research and prioritizing of income leads and special target markets as assigned.
Report directly to the Director of Marketing with assistance from the Director of Sales.
RELATIONSHIPS :
1.Reports Directly to Marketing Director/Director of Sales.
2.Interacts with other Sales Managers/Executive within the hotel and other hotels and Regional offices.
3.Maintain high profile within all Clients dealings with his/her Marketing area.
4.Interacts with individuals outside the hotel within his/her marketing area including. but not limited clients.
DUTIES AND RESPONSIBILITIES :
1.Research all assigned leads and establish classification on weekly basis.
2.Prioritize leads for follow up.
3.Assign "Immediate action"leads to appropriate Sales Manager.
4.Establish trace system for follow up of in-active leads.
5.Update Client files when applicable with current information.
6.Responsible for maintaining lead ledge.
7.Send lead referrals to other Best Western International properties and Regional offices.
8.Responsible for tracking and tracing performance of the Sales Staff on Monthly basis and to report any discrepancies to the attention of the Marketing Director.
9.Secure periodical reports on Commercial Accounts and Travel Agents from Sales Department PC System for evaluation and analysis of individual account performance.
10.Assist Marketing Director in tracking performances of individual sales person on servicing the accounts.
11.Perform related duties and special projects as assigned.
Marketing - Public Relations Manager
POSITION TITLE : PUBLIC RELATIONS MANAGER
DEPARTMENT :MARKETING
PURPOSE :
Under the general guidance and supervision of the General Manager. and within the limits established International Hotel policies. procedures and the Marketing Director Public Relation Manual. promotes and maintains good public relation in order to maintain the prestigious image of the hotel: plans. directs. controls, coordinates and participates in all Public Relations activities.
RELATIONSHIPS :
1.Reports directly to General Manager Marketing Director.
2.Communicates. Coordinates and cooperates with Executive Assistant Manager.
3.Sales. Banqueting, Personnel. Front Office, Guest Relations and other departments as appropriate.
4.Supervise Public Relations stair
5.Interacts with government and community leaders, opinion formers, the press and existing and potential clients.
DUTIES AND RESPONSIBILITIES :
1.Develops a public relation program for the hotel based on its marketing goals. Liaise with Marketing in targeting specific markets and developing the public relation strategies to reach these markets.
2.Develops media contacts. plans press conferences and other press activities. Acts as hotel's liaison with media to promote good publicity and counteract bad publicity.
3.Develops and organized promotional activities. coordinates with departments concerned invites VIP's and media to promotional activities: prepares and issues press releases.
4.Established sales leads from the study of magazines. newspapers and from personal contacts: coordinates sales leads with Banqueting and Sales Departments.
5.Disseminates corporate press releases to appropriate local trade and consumer media.
6.Establishes a program for sending to trade publications on a regular basis releases covering special events, promotions. etc.
7.Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel.
8.Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests.
9.Prepares annual Public Relations goals and budget: in corporation with Sales Manager prepares working plans to carry - out goals: compares actual achievements against goals and takes corrective action.
10.Accepts client and media complaints. requests. and inquiries and coordinates handling with departments concerned.
11.Supervises and directs photographers commissioned to take pictures of VIP’s. show. etc.
12.Coordinates all activities with the Director of Marketing.
13.Maintains good public relations by extending personalized service to VIP's e.g following up on reservations for VIP's, assisting in greeting VIP's and groups upon their arrival.
14.Coordinates guest list and invitations for VIP receptions, luncheons, dinners. Etc.
15.Maintains clipping files pertaining to the hotel (s) based on daily perusa1 of the media and provides same to General Manager. other departments. other hotels. corporate public relation Best Western International as appropriate.
16.Maintains mailing list / contact file.
17.Maintains photo file.
18.Training activities as required.
19.Establishes and maintains effective employee relations.
20.Performs related duties ad special projects as assigned,
REQUIREMENTS
1.College degree or equivalent experience.
2.Minimum of one year previous experience in Public Relations department. preferably in a same class hotel.
3.Proven management abilities including. but not limited to following: decision making process, human relations. leadership and motivation, organizational ability.
4.Effective verbal and written communication skills.
DEPARTMENT :MARKETING
PURPOSE :
Under the general guidance and supervision of the General Manager. and within the limits established International Hotel policies. procedures and the Marketing Director Public Relation Manual. promotes and maintains good public relation in order to maintain the prestigious image of the hotel: plans. directs. controls, coordinates and participates in all Public Relations activities.
RELATIONSHIPS :
1.Reports directly to General Manager Marketing Director.
2.Communicates. Coordinates and cooperates with Executive Assistant Manager.
3.Sales. Banqueting, Personnel. Front Office, Guest Relations and other departments as appropriate.
4.Supervise Public Relations stair
5.Interacts with government and community leaders, opinion formers, the press and existing and potential clients.
DUTIES AND RESPONSIBILITIES :
1.Develops a public relation program for the hotel based on its marketing goals. Liaise with Marketing in targeting specific markets and developing the public relation strategies to reach these markets.
2.Develops media contacts. plans press conferences and other press activities. Acts as hotel's liaison with media to promote good publicity and counteract bad publicity.
3.Develops and organized promotional activities. coordinates with departments concerned invites VIP's and media to promotional activities: prepares and issues press releases.
4.Established sales leads from the study of magazines. newspapers and from personal contacts: coordinates sales leads with Banqueting and Sales Departments.
5.Disseminates corporate press releases to appropriate local trade and consumer media.
6.Establishes a program for sending to trade publications on a regular basis releases covering special events, promotions. etc.
7.Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel.
8.Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests.
9.Prepares annual Public Relations goals and budget: in corporation with Sales Manager prepares working plans to carry - out goals: compares actual achievements against goals and takes corrective action.
10.Accepts client and media complaints. requests. and inquiries and coordinates handling with departments concerned.
11.Supervises and directs photographers commissioned to take pictures of VIP’s. show. etc.
12.Coordinates all activities with the Director of Marketing.
13.Maintains good public relations by extending personalized service to VIP's e.g following up on reservations for VIP's, assisting in greeting VIP's and groups upon their arrival.
14.Coordinates guest list and invitations for VIP receptions, luncheons, dinners. Etc.
15.Maintains clipping files pertaining to the hotel (s) based on daily perusa1 of the media and provides same to General Manager. other departments. other hotels. corporate public relation Best Western International as appropriate.
16.Maintains mailing list / contact file.
17.Maintains photo file.
18.Training activities as required.
19.Establishes and maintains effective employee relations.
20.Performs related duties ad special projects as assigned,
REQUIREMENTS
1.College degree or equivalent experience.
2.Minimum of one year previous experience in Public Relations department. preferably in a same class hotel.
3.Proven management abilities including. but not limited to following: decision making process, human relations. leadership and motivation, organizational ability.
4.Effective verbal and written communication skills.
Marketing - Public Relations Officer
POSITION TITLE : PUBLIC RELATIONS OFFICER
DEPARTMENT : PUBLIC RELATIONS/MARKETING
PURPOSE :
Under The general guidance and supervisor of the Director of marketing. in coordination with the Public Relations Manager and within the limits of established hotel policies procedure and Public Relations manual. oversees and implements all promotion activities in his I her specific area of responsibility.
RELATIONSHIPS :
1.Response Directly to the Marketing Director Public Relations Manager.
2.Interacts with the Graphic and Artshop Department.
3.Liaise with Sales Manager Banquet. Front Office and other individuals within the hotel and Outside Advertising agency.
DUTIES AND RESPONSIBILITIES :
1.Responsible for the running of the Graphic and Artshop Department including copyright for all in-house promotional materials: set deadlines and prepare Weekly Job Status.
2.Liaise with Printshop for all printing request; set deadlines and include in weekly Job Status Report.
3.Responsible for distributing Hotel's Promotional materials - in house ( guest room liaise with Housekeeping and F & B Outlets with relevant Managers) and outside.
( liaise with Secretary for printing of labels and distribution)
4.Serves as Liaison Officer / contact person with Community & Charitable Organization Travel industry. Art and local Corporate groups identifies opportunity to promote hotel with such groups.
5.Identifies and participate in special events for sponsorship and co-sponsorship ( e.g. Sport tournaments, etc. ).
6.Works with F & B to plan, execute and promote outlet promotions and Chef involvement in community relations.
7.Assist the Sales Department by producing Sales Tools ( e.g. Lebaran and Year End Special Rate flyer. Secretary Incentive.etc )
8.Responsible for the distribution of Lebaran and Christmas gifts to Top Accounts ; compile list fom other departments; liaise with Purchasing for transportation.
9.Arrange house tours for Students and other Organization.
10.Assist with greeting VIPs at the hotel
11.Coordinate photo shoot in the hotel pertaining to Food & Beverage promotions.
12.Coordinates guest lists and invitations for VIP receptions and other in-house originating functions ( e.g. Food Festival ).
13.Prepare weekly Activity Programs.
14.Prepare monthly Public Relations Report related to promotions.
15.Prepare monthly Typesetting Report.
16.Prepare monthly Artshop Report.
17.Create innovative Festival Openings.
18.Responsible for compiling sample of all printed materials ( e.g. file for F 8.:. Band another Rooms ).
19.Perform other related activities as assigned by the Marketing Director.
DAILY/WEEKLY/MONTHLY ACTIVITIES
ADVERTISING & PROMOTION)
DAILY
Attend morning briefing
Meeting with Marketing Director/ Public Relations Manager
Check our occupancy other hotel's occupancy and their Average Rate Check Graphic, Artshop and Printshop deadlines
Check today's event order VlP arrival
WEEKLY
Attend Public Relations meeting Attend Advertising meeting
Attend Food & Beverage Meeting Conduct Graphic & Artshop meeting Prepare Job Status Report
Lates by Thursday. prepare Weekly Program to be given to Printshop (Program to be ready by Saturday afternoon)
House Tour to ensure sufficient quantity are kept in flyer boxes and other in-house merchandising
MONTHLY
By the 24th. prepare Artshop and Typesetting Report
By the 5th, prepare Public Relation Report Related to Promotions Activities Prepare Artshop requisition
DEPARTMENT : PUBLIC RELATIONS/MARKETING
PURPOSE :
Under The general guidance and supervisor of the Director of marketing. in coordination with the Public Relations Manager and within the limits of established hotel policies procedure and Public Relations manual. oversees and implements all promotion activities in his I her specific area of responsibility.
RELATIONSHIPS :
1.Response Directly to the Marketing Director Public Relations Manager.
2.Interacts with the Graphic and Artshop Department.
3.Liaise with Sales Manager Banquet. Front Office and other individuals within the hotel and Outside Advertising agency.
DUTIES AND RESPONSIBILITIES :
1.Responsible for the running of the Graphic and Artshop Department including copyright for all in-house promotional materials: set deadlines and prepare Weekly Job Status.
2.Liaise with Printshop for all printing request; set deadlines and include in weekly Job Status Report.
3.Responsible for distributing Hotel's Promotional materials - in house ( guest room liaise with Housekeeping and F & B Outlets with relevant Managers) and outside.
( liaise with Secretary for printing of labels and distribution)
4.Serves as Liaison Officer / contact person with Community & Charitable Organization Travel industry. Art and local Corporate groups identifies opportunity to promote hotel with such groups.
5.Identifies and participate in special events for sponsorship and co-sponsorship ( e.g. Sport tournaments, etc. ).
6.Works with F & B to plan, execute and promote outlet promotions and Chef involvement in community relations.
7.Assist the Sales Department by producing Sales Tools ( e.g. Lebaran and Year End Special Rate flyer. Secretary Incentive.etc )
8.Responsible for the distribution of Lebaran and Christmas gifts to Top Accounts ; compile list fom other departments; liaise with Purchasing for transportation.
9.Arrange house tours for Students and other Organization.
10.Assist with greeting VIPs at the hotel
11.Coordinate photo shoot in the hotel pertaining to Food & Beverage promotions.
12.Coordinates guest lists and invitations for VIP receptions and other in-house originating functions ( e.g. Food Festival ).
13.Prepare weekly Activity Programs.
14.Prepare monthly Public Relations Report related to promotions.
15.Prepare monthly Typesetting Report.
16.Prepare monthly Artshop Report.
17.Create innovative Festival Openings.
18.Responsible for compiling sample of all printed materials ( e.g. file for F 8.:. Band another Rooms ).
19.Perform other related activities as assigned by the Marketing Director.
DAILY/WEEKLY/MONTHLY ACTIVITIES
ADVERTISING & PROMOTION)
DAILY
Attend morning briefing
Meeting with Marketing Director/ Public Relations Manager
Check our occupancy other hotel's occupancy and their Average Rate Check Graphic, Artshop and Printshop deadlines
Check today's event order VlP arrival
WEEKLY
Attend Public Relations meeting Attend Advertising meeting
Attend Food & Beverage Meeting Conduct Graphic & Artshop meeting Prepare Job Status Report
Lates by Thursday. prepare Weekly Program to be given to Printshop (Program to be ready by Saturday afternoon)
House Tour to ensure sufficient quantity are kept in flyer boxes and other in-house merchandising
MONTHLY
By the 24th. prepare Artshop and Typesetting Report
By the 5th, prepare Public Relation Report Related to Promotions Activities Prepare Artshop requisition
FO - Assistant Front Office Manager
POSITION TITLE : ASSISTANT FRONT OFFICE MANAGER
DEPARTMENT : ROOMS/FRONT OFFICE
REPORTS TO : FRONT OFFICE MANAGER
PURPOSE :
Under the general direction of the Front Office Manager, and within the limits of established hotel policies and procedures, assists in overseeing and directing all aspects of Front Office operations which shall include Assistant Managers, Guest Relations, Reception, Reservations, Telephone/Telex. Uniformed Services/Concierge.
RELATIONSHIPS :
1.Reports directly to and communicates with Front Office Manager on all pertinent Front Office matters affecting guest service and operations.
2.Provides functional assistance to the Front Office operations personnel.
3.Interacts With hotel guests as well as the local community.
4.Cooperates, coordinates and communicates with Front Office section heads.
DUTIES AND RESPONSIBILITIES :
1.Supervises Reception and Reservations personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
2.Monitors Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
3.Monitors Front Office personnel, and particularly Guest Relations personnel. known repeat guests and other VIP receive special attention and personal recognition.
4.Informs other operating departments, notably Housekeeping, of all Front Office Managers which concern them.
5.Establishes and maintains effective employee relations.
6.Assists Front Office Manager in personnel related manner such as interviewing, appraising and counseling.
7.Identifies training needs, assists in development formal training plans and implementing training sessions.
8.Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival.
9.Performs related duties and special projects as assigned.
DEPARTMENT : ROOMS/FRONT OFFICE
REPORTS TO : FRONT OFFICE MANAGER
PURPOSE :
Under the general direction of the Front Office Manager, and within the limits of established hotel policies and procedures, assists in overseeing and directing all aspects of Front Office operations which shall include Assistant Managers, Guest Relations, Reception, Reservations, Telephone/Telex. Uniformed Services/Concierge.
RELATIONSHIPS :
1.Reports directly to and communicates with Front Office Manager on all pertinent Front Office matters affecting guest service and operations.
2.Provides functional assistance to the Front Office operations personnel.
3.Interacts With hotel guests as well as the local community.
4.Cooperates, coordinates and communicates with Front Office section heads.
DUTIES AND RESPONSIBILITIES :
1.Supervises Reception and Reservations personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
2.Monitors Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
3.Monitors Front Office personnel, and particularly Guest Relations personnel. known repeat guests and other VIP receive special attention and personal recognition.
4.Informs other operating departments, notably Housekeeping, of all Front Office Managers which concern them.
5.Establishes and maintains effective employee relations.
6.Assists Front Office Manager in personnel related manner such as interviewing, appraising and counseling.
7.Identifies training needs, assists in development formal training plans and implementing training sessions.
8.Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival.
9.Performs related duties and special projects as assigned.
FO - Reservation Manager
POSITION TITLE : RESERVATION MANAGER
DEPARTMENT : ROOMS/FRONT OFFICE
PURPOSE :
Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager.
RELATIONSHIPS :
1.Reports directly to Front Office Manager.
2.Interact and cooperate with Sales, Reception, Guest Relations, Banquet, Accounting and Housekeeping.
DUTIES AND RESPONSIBILITIES :
1.Responsible to Front Office Manager and Room Division Manager.
2.Having knowledge of entire Reservation Procedure according to International Hotel manual system.
3.Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
4.Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.
5.Allocate daily tasks to Reservations staff .
6.Review reservation booked daily.
7.Review arrival report daily.
8.Responsible for preparation of occupancy forecast.
9.Responsible for training staff.
10.Responsible for implementation of policies and procedures.
11.Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
12.Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
13.Identify Top Producing Accounts ensure proper recognition by Reservation staff
14.Responsible for various Production reports and supply to each department concerned.
15.Monitoring Telephone Manner and general performance of reservations staff daily.
16.Ensure special handling of repeats guest and very VIP guest.
17.Review room blocking for Long Stay. Suites and special group request.
18.Supervising of Group Reservations.
19.Maintain cordial relations with commercial clients.
20.Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
21.Responsible for work schedule
22.Responsible for maintaining a Neat and Orderly position at all times.
In general, perform any other duties might requested by Front Office Manager or Room Division Manager.
DEPARTMENT : ROOMS/FRONT OFFICE
PURPOSE :
Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager.
RELATIONSHIPS :
1.Reports directly to Front Office Manager.
2.Interact and cooperate with Sales, Reception, Guest Relations, Banquet, Accounting and Housekeeping.
DUTIES AND RESPONSIBILITIES :
1.Responsible to Front Office Manager and Room Division Manager.
2.Having knowledge of entire Reservation Procedure according to International Hotel manual system.
3.Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
4.Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.
5.Allocate daily tasks to Reservations staff .
6.Review reservation booked daily.
7.Review arrival report daily.
8.Responsible for preparation of occupancy forecast.
9.Responsible for training staff.
10.Responsible for implementation of policies and procedures.
11.Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
12.Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
13.Identify Top Producing Accounts ensure proper recognition by Reservation staff
14.Responsible for various Production reports and supply to each department concerned.
15.Monitoring Telephone Manner and general performance of reservations staff daily.
16.Ensure special handling of repeats guest and very VIP guest.
17.Review room blocking for Long Stay. Suites and special group request.
18.Supervising of Group Reservations.
19.Maintain cordial relations with commercial clients.
20.Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
21.Responsible for work schedule
22.Responsible for maintaining a Neat and Orderly position at all times.
In general, perform any other duties might requested by Front Office Manager or Room Division Manager.
FO - Guest Relation Manager
POSITION TITLE : GUEST RELATIONS MANAGER
DEPARTMENT : ROOMS/FRONT OFFICE
PURPOSE :
Under the general direction of the Front Office Manager, and within the limits of established hotel policies and procedures, overseas and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction.
RELATIONSHIPS :
1.Reports directly to and communicates with Front Office Manager on all pertinent Front Office matters affecting guest satisfactions.
2.Provides functional assistance and direction to guest relations personnel
3.Interacts with guests as well as individual outside the hotel including, but not limited to travel industry representatives, competitors and other members of the local community.
4.Cooperates, coordinates and communicates with other hotel departments as required.
DUTIES AND RESPONSIBILITIES :
1.Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure.
2.Monitors Guest Relations personnel repeat guests and other VIP are receive special recognition and service.
3.Informs other operating departments, notably Housekeeping and Food & Beverage, on matter which concern them.
4.Establish and maintains effective employee relations.
5.Assists in identifying training needs, develops formal training plans and implements training session for guest - contact personnel.
6.Oversees maintenance of efficient repeat guest history system.
7.Maintains appropriate standards of conduct. dress, hygiene, uniform, appearance and posture of Guest Relations personnel.
8.Promotes Inter - Hotel sales and in - house facilities.
9.Checks VIP rooms for amenities.
10.Performs such functions as to include but not be limited to :
a.VIP & Hotel members ( if any) and regular guest welcome letters.
b.Solicitation of Hotel member applications ( if any).
c.Imitations to regular guest and long staying guest parties.
d.Attending to special requests by guests.
e.Developing and implementing guest telephone contact system.
11.Inform senior management of special guest related problems.
12.Handles guest complaints and refers them as necessary. Follows up on corrective action.
13.Inspect cleanliness & amenities of room guests for special guests.
14.Compiles, analyzes and controls guest relations costs.
15.Schedules and attends monthly VIP guest cocktail parties.
16.Reviews VIP lists to check room allocations, amenities, special requests.
17.Prepares requisitions for amenities on a timely basis.
18.Perform related duties and special projects as assigned such as monthly cocktail party, long - staying guest party, courtesy call to airlines etc.
DEPARTMENT : ROOMS/FRONT OFFICE
PURPOSE :
Under the general direction of the Front Office Manager, and within the limits of established hotel policies and procedures, overseas and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction.
RELATIONSHIPS :
1.Reports directly to and communicates with Front Office Manager on all pertinent Front Office matters affecting guest satisfactions.
2.Provides functional assistance and direction to guest relations personnel
3.Interacts with guests as well as individual outside the hotel including, but not limited to travel industry representatives, competitors and other members of the local community.
4.Cooperates, coordinates and communicates with other hotel departments as required.
DUTIES AND RESPONSIBILITIES :
1.Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure.
2.Monitors Guest Relations personnel repeat guests and other VIP are receive special recognition and service.
3.Informs other operating departments, notably Housekeeping and Food & Beverage, on matter which concern them.
4.Establish and maintains effective employee relations.
5.Assists in identifying training needs, develops formal training plans and implements training session for guest - contact personnel.
6.Oversees maintenance of efficient repeat guest history system.
7.Maintains appropriate standards of conduct. dress, hygiene, uniform, appearance and posture of Guest Relations personnel.
8.Promotes Inter - Hotel sales and in - house facilities.
9.Checks VIP rooms for amenities.
10.Performs such functions as to include but not be limited to :
a.VIP & Hotel members ( if any) and regular guest welcome letters.
b.Solicitation of Hotel member applications ( if any).
c.Imitations to regular guest and long staying guest parties.
d.Attending to special requests by guests.
e.Developing and implementing guest telephone contact system.
11.Inform senior management of special guest related problems.
12.Handles guest complaints and refers them as necessary. Follows up on corrective action.
13.Inspect cleanliness & amenities of room guests for special guests.
14.Compiles, analyzes and controls guest relations costs.
15.Schedules and attends monthly VIP guest cocktail parties.
16.Reviews VIP lists to check room allocations, amenities, special requests.
17.Prepares requisitions for amenities on a timely basis.
18.Perform related duties and special projects as assigned such as monthly cocktail party, long - staying guest party, courtesy call to airlines etc.
FO - Front Desk Shift Leader
POSITION TITLE : FRONT DESK SHIFT LEADER
DEPARTMENT : ROOMS/FRONT OFFICE
PURPOSE :
Responsible for the efficient registration, rooming, checking out of hotel guest and delegating tasks required to fulfill the efficient running of the Front Desk.
RELATIONSHIPS :
1.Reports directly to Assistant Front Office Manager. Front Office Manager.
2.Reservation, Guest Relations, Concierge, General Cashier, Account Receivable, Housekeeping, Telephone I Telex, Marketing, Engineering, Credit Manager and Duty Manager.
DUTIES AND RESPONSIBILITIES :
1.Responsible for the overall day to day functions of the front desk and delegating task as per the shift check list.
2.Greets all guest at any time and helpful manner and attempts to learn and use guest name at every opportunity registers and rooms all arrivals according to established procedures.
3.On check in, ensure that the guest fill the registration card completely and legibly and that the guest is assigned a room of the type and at the rate requested. In the case of walk in, the guest should be sold a room at the highest available rate.
4.Enter all arrivals into the computer immediately on check in. Modifies all arrival information so as to reflect information ( i.e. home address) which guest completed on registration card and enters all information accurately and with particular care toward spelling and room rates.
5.Posting outlets and departmental charges as promptly as possible and in accordance with policy and procedure.
6.Maintain cashier float and make accurate daily reports of all money received.
7.Cashing of hotel guests personal and travelers checks and assisting with currency exchange.
8.Keep self abreast of all modifications to accounting policies and procedures.
9.Responsible and attends to guest's request of using the service of safety box at all times.
10.As flow of business dictates carries out either cashier or reception function as assigned by supervisor.
11.Be thoroughly aware of all special promotion procedures, for programs such as Hotel Rewards and incentive toward customer.
12.Attends to guest's complaints, inquiries and requests, refers problems to Duty Manager or Assistant Front Office Manager whenever necessary.
13.Ensure that all rooms discrepancy are resolved before end of shift.
14.Carries out any other Front Office supervisory duties as may be assigned by Front Office Manager/ Assistant Front Office Manager.
15.Checks out all departing guests according to established procedures, ensuring that the guest account is properly Settled according to hotel credit policy with all pending charges posted to guest account.
16.Does all possible to ensure that guest depart the hotel with a positive impression of service and front office staff. .
17.At the end of the shift. balances audit and money and prepares all works for audit in an orderly fashion.
18.Always deport him/herself in keeping with the high standards of behavior and appearance expected of an hotel policy procedure in his/her attitude towards guests and employee alike.
19.Take personal interest and pride for ensuring that the front desk area is kept cleaned and in an orderly state at all times.
20.Endeavors of maintain the high standards of the hotel with particular regard to the services of Hotel members, ( if any ) and other VIP and with reference to hotel and departmental goals.
21.Responsible for action immediately to Front Office Manager or any other appropriate department head anything which is considered to be a health of safety hazard.
22.To attend Fire/ Emergency Training Program and to ensure that the hotel's and department's fire and emergency procedures are understood.
DEPARTMENT : ROOMS/FRONT OFFICE
PURPOSE :
Responsible for the efficient registration, rooming, checking out of hotel guest and delegating tasks required to fulfill the efficient running of the Front Desk.
RELATIONSHIPS :
1.Reports directly to Assistant Front Office Manager. Front Office Manager.
2.Reservation, Guest Relations, Concierge, General Cashier, Account Receivable, Housekeeping, Telephone I Telex, Marketing, Engineering, Credit Manager and Duty Manager.
DUTIES AND RESPONSIBILITIES :
1.Responsible for the overall day to day functions of the front desk and delegating task as per the shift check list.
2.Greets all guest at any time and helpful manner and attempts to learn and use guest name at every opportunity registers and rooms all arrivals according to established procedures.
3.On check in, ensure that the guest fill the registration card completely and legibly and that the guest is assigned a room of the type and at the rate requested. In the case of walk in, the guest should be sold a room at the highest available rate.
4.Enter all arrivals into the computer immediately on check in. Modifies all arrival information so as to reflect information ( i.e. home address) which guest completed on registration card and enters all information accurately and with particular care toward spelling and room rates.
5.Posting outlets and departmental charges as promptly as possible and in accordance with policy and procedure.
6.Maintain cashier float and make accurate daily reports of all money received.
7.Cashing of hotel guests personal and travelers checks and assisting with currency exchange.
8.Keep self abreast of all modifications to accounting policies and procedures.
9.Responsible and attends to guest's request of using the service of safety box at all times.
10.As flow of business dictates carries out either cashier or reception function as assigned by supervisor.
11.Be thoroughly aware of all special promotion procedures, for programs such as Hotel Rewards and incentive toward customer.
12.Attends to guest's complaints, inquiries and requests, refers problems to Duty Manager or Assistant Front Office Manager whenever necessary.
13.Ensure that all rooms discrepancy are resolved before end of shift.
14.Carries out any other Front Office supervisory duties as may be assigned by Front Office Manager/ Assistant Front Office Manager.
15.Checks out all departing guests according to established procedures, ensuring that the guest account is properly Settled according to hotel credit policy with all pending charges posted to guest account.
16.Does all possible to ensure that guest depart the hotel with a positive impression of service and front office staff. .
17.At the end of the shift. balances audit and money and prepares all works for audit in an orderly fashion.
18.Always deport him/herself in keeping with the high standards of behavior and appearance expected of an hotel policy procedure in his/her attitude towards guests and employee alike.
19.Take personal interest and pride for ensuring that the front desk area is kept cleaned and in an orderly state at all times.
20.Endeavors of maintain the high standards of the hotel with particular regard to the services of Hotel members, ( if any ) and other VIP and with reference to hotel and departmental goals.
21.Responsible for action immediately to Front Office Manager or any other appropriate department head anything which is considered to be a health of safety hazard.
22.To attend Fire/ Emergency Training Program and to ensure that the hotel's and department's fire and emergency procedures are understood.
FO - Front Office Manager
POSITION TITLE : FRONT OFFICE MANAGER
DEPARTMENT : ROOMS/FRONT OFFICE
PURPOSE :
Under the general direction of the Front Office Manager and within the limits of established Hotel Property and local hotel policies and procedures acts as hotel management representative for the purpose of ensuring maximum level of guest service and satisfaction and for Front Office management in their absence and other department heads when necessary.
RELATIONSHIPS :
1.Reports directly to the Front Office Manager on all pertinent Front Office matters affecting guest services and Front Office operations.
2.Provides supportive functional assistance to all departments and particularly Front Office.
3.Interacts with hotel guest as well as members of the local community.
4.Cooperates. coordinates and communicates with all departments through established channels, and particularly Front Office.
DUTIES AND RESPONSIBILITIES :
1.Supervises as directed Reception and Reservations personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
2.Reacts to situations as needed to ensure guests receives prompt, cordial attention and personal recognition through out the hotel.
3.Responds to guest's needs and resolves related problems.
4.Support and assists Front Office personnel, particularly Guest Relations personnel to ensure Hotel members ( if any), known repeat guests and other VIP receive special attention and personal recognition.
5.Informs other operating departments, of all matters which concern them through appropriate channels.
6.Establishes and maintains effective employee relations.
7.Establishes and maintains effective interdepartmental relationships.
8.Identifies training needs and recommends formal training plans to Front Office Manager. assists in developing formal training plans and implementing training sessions as directed.
9.Inspects regularly for cleanliness and orderliness. the front and back of the house and particularly the public areas.
10.Inspects all guest rooms on a rotating basis to ensure International Hotel and hotel standards are routinely encountered.
11.Assists and complements Guest Relations in the inspection of VIP rooms in the greeting. rooming and sending off the VIP guests.
12.Monitors appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of employees.
13.Provides input for Front Office Departmental meetings.
14.Promotes inter - hotel sales and in - house facilities.
15.Assists as directed in gathering data for preparing budgets
16.Assists in the preparation of statistical reports, forecasts, Annual Budget Strategic Plan and Goals Program.
17.Routinely checks billing instructions and guest credit for accuracy and compliance with hotel credit policy.
18.Analyzes and approves discounts and rebates.
19.Analyzes the rate variances to ensure rooms revenue control.
20.Takes necessary actions for the conservation of health, life and assets and reacts to emergency situations.
21.Takes action with the management information system (MIS) in emergency situations.
22.Performs related duties and special projects as assigned.
REQUIREMENTS
Demonstrated knowledge of and potential ability to assist in the management of Front office section obtained through :
College degree (Hotel school, university, and/or requirement experience)
Minimum of one to three year previous experience preferred I Front Office Section Supervision, at least some of which include supervision of reception and reservations.
Proven record I reception and reservations, and several of the following areas : Reservations, Reception, Uniformed Services, telephone/Telex. Guest Relations and Front Office Cashiering.
Proven or demonstrated ability in handling crises and working under pressure, taking initiative. Leadership. An d working as a team, problem solving, prioritizing, delegating.
DEPARTMENT : ROOMS/FRONT OFFICE
PURPOSE :
Under the general direction of the Front Office Manager and within the limits of established Hotel Property and local hotel policies and procedures acts as hotel management representative for the purpose of ensuring maximum level of guest service and satisfaction and for Front Office management in their absence and other department heads when necessary.
RELATIONSHIPS :
1.Reports directly to the Front Office Manager on all pertinent Front Office matters affecting guest services and Front Office operations.
2.Provides supportive functional assistance to all departments and particularly Front Office.
3.Interacts with hotel guest as well as members of the local community.
4.Cooperates. coordinates and communicates with all departments through established channels, and particularly Front Office.
DUTIES AND RESPONSIBILITIES :
1.Supervises as directed Reception and Reservations personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
2.Reacts to situations as needed to ensure guests receives prompt, cordial attention and personal recognition through out the hotel.
3.Responds to guest's needs and resolves related problems.
4.Support and assists Front Office personnel, particularly Guest Relations personnel to ensure Hotel members ( if any), known repeat guests and other VIP receive special attention and personal recognition.
5.Informs other operating departments, of all matters which concern them through appropriate channels.
6.Establishes and maintains effective employee relations.
7.Establishes and maintains effective interdepartmental relationships.
8.Identifies training needs and recommends formal training plans to Front Office Manager. assists in developing formal training plans and implementing training sessions as directed.
9.Inspects regularly for cleanliness and orderliness. the front and back of the house and particularly the public areas.
10.Inspects all guest rooms on a rotating basis to ensure International Hotel and hotel standards are routinely encountered.
11.Assists and complements Guest Relations in the inspection of VIP rooms in the greeting. rooming and sending off the VIP guests.
12.Monitors appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of employees.
13.Provides input for Front Office Departmental meetings.
14.Promotes inter - hotel sales and in - house facilities.
15.Assists as directed in gathering data for preparing budgets
16.Assists in the preparation of statistical reports, forecasts, Annual Budget Strategic Plan and Goals Program.
17.Routinely checks billing instructions and guest credit for accuracy and compliance with hotel credit policy.
18.Analyzes and approves discounts and rebates.
19.Analyzes the rate variances to ensure rooms revenue control.
20.Takes necessary actions for the conservation of health, life and assets and reacts to emergency situations.
21.Takes action with the management information system (MIS) in emergency situations.
22.Performs related duties and special projects as assigned.
REQUIREMENTS
Demonstrated knowledge of and potential ability to assist in the management of Front office section obtained through :
College degree (Hotel school, university, and/or requirement experience)
Minimum of one to three year previous experience preferred I Front Office Section Supervision, at least some of which include supervision of reception and reservations.
Proven record I reception and reservations, and several of the following areas : Reservations, Reception, Uniformed Services, telephone/Telex. Guest Relations and Front Office Cashiering.
Proven or demonstrated ability in handling crises and working under pressure, taking initiative. Leadership. An d working as a team, problem solving, prioritizing, delegating.
FO - Concierge
POSITION TITLE : CONCIERGE
DEPARTMENT : ROOM/FRONT OFFICE
PURPOSE :
Responsible for the entire operation of the Uniform Service and Information Section, supervises the staffs to maintain the high quality of services, activities, policies and procedures.
RELATIONSHIPS :
1.Reports directly to Front Office Manager/Room Division Manager.
2.Assistant Managers, Bell Captain. Guest Relations. Telephone Operators, Reception.
3.All Department Heads or Executive Management.
DUTIES AND RESPONSIBILITIES :
1.Preparation of work schedules for the Concierge desk taking into consideration projected occupancy and group movements.
2.Implementation of procedures ( and supervision) relating to tasks undertaken by the concierge desk.
3.Responsible for the training of all concierge staff.
4.Developing and maintaining useful contacts with tour companies, restaurants and other facilities, will assist in obtaining reservations on behalf of guest.
5.Having a complete knowledge of the hotel its food and beverage outlets, conference and banquet facilities, general layout and working relationship between departments.
6.Being knowledge about the city - restaurants, theaters, shopping, cinemas, transport systems, sporting facilities, banks, consulate and special events, special venues of importance.
7.Responsible for the arranging of tour bookings.
8.Handling all outgoing guest mail, messages, telexes, facsimiles and special deliveries.
9.Responsible for the handling of all incoming guest mail, messages, telexes, facsimiles and special deliveries.
10.Arranging the" outside" errands required by guests e.g. collection of theater tickets, parcel delivery, luggage /shoes repair etc.
11.Maintaining order and security of guests keys and other selected keys kept in the Front Office. Ensuring keys are issued to the right guest and correctly slotted when returned. Also that the weekly key inventory is done and the necessary keys are ordered from Engineering.
12.To ensure that all concierge staff are aware of hotel policies and procedures and are kept up to date and current memos, hotel activities and special promotions.
13.To be aware of emergency procedures and report anything which may be considered a safety or health hazard immediately.
14.Ensure that logbook is signed daily and that all current notices and briefings are read.
15.Supervise staff and ensure that they adhere to proper roster and standards of grooming and discipline expected of them.
16.To Liaise with Guest Relations Manager on daily basis about VIP guest arriving at the hotel.
17.To be aware of what is going on In and Outside the hotel.
18.To have sufficient knowledge of hotel functions so as to pass on information to inquiring guests.
19.Attend morning briefings, weekly meetings as well as any special meetings.
20.Attend functions inside and outside the hotel in official capacity as the" Chief Concierge" of the hotel.
21.Handling of any problems associated with guests.
22.Inspects the equipment used by uniformed service are in good order and report to Front Office Manager if any irregularities.
23.To arrange the parking space for the Long Staying Guests.
24.To check the cleanliness and the safety of guest's luggage stored at the baggage room.
25.In addition to all duties mentioned above, the concierge shall carry out to the best of his ability the duties entrusted to him by the Front Office Manager or his designate at any given time.
DEPARTMENT : ROOM/FRONT OFFICE
PURPOSE :
Responsible for the entire operation of the Uniform Service and Information Section, supervises the staffs to maintain the high quality of services, activities, policies and procedures.
RELATIONSHIPS :
1.Reports directly to Front Office Manager/Room Division Manager.
2.Assistant Managers, Bell Captain. Guest Relations. Telephone Operators, Reception.
3.All Department Heads or Executive Management.
DUTIES AND RESPONSIBILITIES :
1.Preparation of work schedules for the Concierge desk taking into consideration projected occupancy and group movements.
2.Implementation of procedures ( and supervision) relating to tasks undertaken by the concierge desk.
3.Responsible for the training of all concierge staff.
4.Developing and maintaining useful contacts with tour companies, restaurants and other facilities, will assist in obtaining reservations on behalf of guest.
5.Having a complete knowledge of the hotel its food and beverage outlets, conference and banquet facilities, general layout and working relationship between departments.
6.Being knowledge about the city - restaurants, theaters, shopping, cinemas, transport systems, sporting facilities, banks, consulate and special events, special venues of importance.
7.Responsible for the arranging of tour bookings.
8.Handling all outgoing guest mail, messages, telexes, facsimiles and special deliveries.
9.Responsible for the handling of all incoming guest mail, messages, telexes, facsimiles and special deliveries.
10.Arranging the" outside" errands required by guests e.g. collection of theater tickets, parcel delivery, luggage /shoes repair etc.
11.Maintaining order and security of guests keys and other selected keys kept in the Front Office. Ensuring keys are issued to the right guest and correctly slotted when returned. Also that the weekly key inventory is done and the necessary keys are ordered from Engineering.
12.To ensure that all concierge staff are aware of hotel policies and procedures and are kept up to date and current memos, hotel activities and special promotions.
13.To be aware of emergency procedures and report anything which may be considered a safety or health hazard immediately.
14.Ensure that logbook is signed daily and that all current notices and briefings are read.
15.Supervise staff and ensure that they adhere to proper roster and standards of grooming and discipline expected of them.
16.To Liaise with Guest Relations Manager on daily basis about VIP guest arriving at the hotel.
17.To be aware of what is going on In and Outside the hotel.
18.To have sufficient knowledge of hotel functions so as to pass on information to inquiring guests.
19.Attend morning briefings, weekly meetings as well as any special meetings.
20.Attend functions inside and outside the hotel in official capacity as the" Chief Concierge" of the hotel.
21.Handling of any problems associated with guests.
22.Inspects the equipment used by uniformed service are in good order and report to Front Office Manager if any irregularities.
23.To arrange the parking space for the Long Staying Guests.
24.To check the cleanliness and the safety of guest's luggage stored at the baggage room.
25.In addition to all duties mentioned above, the concierge shall carry out to the best of his ability the duties entrusted to him by the Front Office Manager or his designate at any given time.
Position Guidelines Food and Beverage - F & B Manager
POSITION TITLE : FOOD AND BEVERAGE MANAGER
DEPARTMENT : FOOD AND BEVERAGE
PURPOSE :
Under the general guidance and supervision of the General Manager, and within the limits of established corporate policy, Procedures and Food and Beverage Manual, overseas and directs all aspects of Food and Beverage operations.
RELATIONSHIP :
1.Reports directly to General Manager.
2.Provides functional assistance and direction to the Food and Beverage operation.
3.Interacts with individuals outside the hotel including, but not limited to, clients suppliers, government officials, competitors others number of the local community.
4.Cooperates functions and activities with other department heads as appropriate.
DUTIES AND RESPONSIBILITIES:
1.Supervised of all Food and Beverage employees, facilities, sales and cost to ensure maximum departmental profit is achieved
2.Control and analyzes, on an-ongoing basis, from the stand point of optimum the following:
a.Quality level of products and service
b.Guest Satisfaction
c.Merchandising & Marketing
d.Operating Cost
e.Sanitation and cleanliness (Hygiene)
3.Coordinate and supervises the preparation, presentation, and service of food and beverage products to ensure highest quality at all times.
4.Established and maintains effective employee relations
5.Conduct such functions as interviewing, hiring, employee orientation, performance appraisal, coaching, counseling, and dismissal if necessary to ensure appropriate staffing and productivity. Consult with General Manager, Food and Beverage Department Heads, and Personnel Manager, as appropriate in performing above duties.
6. Developed and implements formal training plans for Food and Beverage Department personnel.
7.Supervised and coordinates pricing and preparation menus, beverages, and wine lists by taking into considerations such factors as:
a.Local Requirements
b.Market Needs
c.Competition
d.Trends
e.Recipes
f.Potential cost
g.Availability of food and beverage products
h.Merchandising and promotions
8.Coordinates with the Materials Manager to determine the minimum and maximum food and beverage stocks. Approves all wines purchase and other food and beverage items in accordance with corporate quality and quantity standards.
9.Conducts weekly Food and Beverage meetings relations to; but not limited to following:
a.Overall food and beverage financial result and profitability
b.Projected business
c.Operations Result and Problems
d.Changes in Procedures
e.New Management Policies
f.Quality Improvement
g.Attends all other meetings as required by the administrative calendar
10.Keeps and up-to-date standard recipe file for all food and beverage items to include:
a.Sales History
b.Sales Mix
c.Actual Cost
d.Potential Cost
e.Production Time
11.Implements a daily, weekly and monthly checklist for all Food and Beverage Department. Ensure proper follow-up attain maximum quality and efficiency.
12.Prepares and submits to the Vice President Food and Beverage, the divisional Vice President Director of Food and Beverage operations.
13.Participate in preparation of hotels strategic plan, marketing plan and goals program. Prepares the Food and Beverage budget.
14.Keeps aware of trend, system, practice and equipment in Food and Beverage preparation and service in the hotel and restaurants fields through trade literature and actual visits.
15.Performs related duties and special projects as assigned.
REQUIREMENTS
- Demonstrated knowledge of, and ability to manage, food and beverage operations through:
- College degree (Hotel, School, University, and/or equivalent experience)
- Minimum of five years previous experience in a food and beverage department of a first class hotel, at least two of which were in a management position.
- Proven management abilities in, and demonstrated knowledge of:
* Planning short and long goals
* Budgeting and forecasting
* Departmental Profit/Loss analysis
- Effective verbal and written communication skills.
DEPARTMENT : FOOD AND BEVERAGE
PURPOSE :
Under the general guidance and supervision of the General Manager, and within the limits of established corporate policy, Procedures and Food and Beverage Manual, overseas and directs all aspects of Food and Beverage operations.
RELATIONSHIP :
1.Reports directly to General Manager.
2.Provides functional assistance and direction to the Food and Beverage operation.
3.Interacts with individuals outside the hotel including, but not limited to, clients suppliers, government officials, competitors others number of the local community.
4.Cooperates functions and activities with other department heads as appropriate.
DUTIES AND RESPONSIBILITIES:
1.Supervised of all Food and Beverage employees, facilities, sales and cost to ensure maximum departmental profit is achieved
2.Control and analyzes, on an-ongoing basis, from the stand point of optimum the following:
a.Quality level of products and service
b.Guest Satisfaction
c.Merchandising & Marketing
d.Operating Cost
e.Sanitation and cleanliness (Hygiene)
3.Coordinate and supervises the preparation, presentation, and service of food and beverage products to ensure highest quality at all times.
4.Established and maintains effective employee relations
5.Conduct such functions as interviewing, hiring, employee orientation, performance appraisal, coaching, counseling, and dismissal if necessary to ensure appropriate staffing and productivity. Consult with General Manager, Food and Beverage Department Heads, and Personnel Manager, as appropriate in performing above duties.
6. Developed and implements formal training plans for Food and Beverage Department personnel.
7.Supervised and coordinates pricing and preparation menus, beverages, and wine lists by taking into considerations such factors as:
a.Local Requirements
b.Market Needs
c.Competition
d.Trends
e.Recipes
f.Potential cost
g.Availability of food and beverage products
h.Merchandising and promotions
8.Coordinates with the Materials Manager to determine the minimum and maximum food and beverage stocks. Approves all wines purchase and other food and beverage items in accordance with corporate quality and quantity standards.
9.Conducts weekly Food and Beverage meetings relations to; but not limited to following:
a.Overall food and beverage financial result and profitability
b.Projected business
c.Operations Result and Problems
d.Changes in Procedures
e.New Management Policies
f.Quality Improvement
g.Attends all other meetings as required by the administrative calendar
10.Keeps and up-to-date standard recipe file for all food and beverage items to include:
a.Sales History
b.Sales Mix
c.Actual Cost
d.Potential Cost
e.Production Time
11.Implements a daily, weekly and monthly checklist for all Food and Beverage Department. Ensure proper follow-up attain maximum quality and efficiency.
12.Prepares and submits to the Vice President Food and Beverage, the divisional Vice President Director of Food and Beverage operations.
13.Participate in preparation of hotels strategic plan, marketing plan and goals program. Prepares the Food and Beverage budget.
14.Keeps aware of trend, system, practice and equipment in Food and Beverage preparation and service in the hotel and restaurants fields through trade literature and actual visits.
15.Performs related duties and special projects as assigned.
REQUIREMENTS
- Demonstrated knowledge of, and ability to manage, food and beverage operations through:
- College degree (Hotel, School, University, and/or equivalent experience)
- Minimum of five years previous experience in a food and beverage department of a first class hotel, at least two of which were in a management position.
- Proven management abilities in, and demonstrated knowledge of:
* Planning short and long goals
* Budgeting and forecasting
* Departmental Profit/Loss analysis
- Effective verbal and written communication skills.
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