FO - Assistant Front Office Manager

POSITION TITLE :  ASSISTANT FRONT OFFICE MANAGER
DEPARTMENT : ROOMS/FRONT OFFICE

REPORTS TO : FRONT OFFICE MANAGER

PURPOSE :
Under the general direction of the Front Office Manager, and within the limits of established hotel policies and procedures, assists in overseeing and directing all aspects of Front Office operations which shall include Assistant Managers, Guest Relations, Reception, Reservations, Telephone/Telex. Uniformed Services/Concierge.

RELATIONSHIPS :

1.Reports directly to and communicates with Front Office Manager on all pertinent Front Office matters affecting guest service and operations.
2.Provides functional assistance to the Front Office operations personnel.
3.Interacts With hotel guests as well as the local community.
4.Cooperates, coordinates and communicates with Front Office section heads.

DUTIES AND RESPONSIBILITIES :

1.Supervises Reception and Reservations personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

2.Monitors Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.

3.Monitors Front Office personnel, and particularly Guest Relations personnel. known repeat guests and other VIP receive special attention and personal recognition.

4.Informs other operating departments, notably Housekeeping, of all Front Office Managers which concern them.

5.Establishes and maintains effective employee relations.

6.Assists Front Office Manager in personnel related manner such as interviewing, appraising and counseling.

7.Identifies training needs, assists in development formal training plans and implementing training sessions.

8.Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival.

9.Performs related duties and special projects as assigned.