Position Guidelines Food and Beverage - Waiter/Waitress

POSITION TITLE :  WAITER/WAITRESS
DEPARTMENT : FOOD AND BEVERAGE 

PURPOSE :
Under the general guidance and supervision of the Restaurant Manager or Outlet Supervisor, within the limits of established Corporate Policies, Procedures and Food and Beverage Manual, assist in providing appropriate Food and Beverage service in the assigned outlet.

RELATIONSHIP :
1.Reports directly to the Captain Waiter.

2.Interacts and cooperates with Superior and other Food and Beverage staff as Required.

3.Interacts with guests as appropriate.

4.Interacts with housekeeping, Engineering. Laundry. Storeroom and other Departments as requested.

DUTIES AND RESPONSIBILITIES :
1.Implements and maintains the appropriate standard performance as per established Food and Beverage Manual.

2.Assist Captain in providing an Overall high standard of Food and Beverage service to guests and ensures that the guest satisfaction are met.

3.Ensures punctual attendance and address to duly schedules as directed by Restaurant Manager or Outlet Supervisor.

4.Complies with and ensures that the Hotel
a.Health, Safety and Hygiene Police
b.House Rules and Regulations
c.Personal Grooming and Appearance Standards

5.Attends and participation in service briefing.

6.Attends formal training held by Manpower or Outlet in regards to Food and Beverage Service Quality Standard Expectation and Future Career Development.

7.Conducts all miss-en-place work required and ensures that the expected standard and regulations are implemented appropriately.

8.Ensures maintains and controls the cleanliness, completeness, arrangement and replenishment of.
a.Food and Beverage trolleys/carts
b.Buffet
c.Service Station.
as required.

9.Routinely checks, identifies section assigned needs for maintenance work order, relays same to Supervisors and ensures the accomplishment are proper.

10.Informs, notifies supervisors of special requests and or other related matters.

11.Practices Basic Skills of Guest Courtesy as appropriate.

12.Performs related duties and special and projects as assigned.