FO - Reservation Manager

POSITION TITLE :  RESERVATION MANAGER
DEPARTMENT : ROOMS/FRONT OFFICE

PURPOSE :
Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager.

RELATIONSHIPS :

1.Reports directly to Front Office Manager.

2.Interact and cooperate with Sales, Reception, Guest Relations, Banquet, Accounting and Housekeeping.


DUTIES AND RESPONSIBILITIES :

1.Responsible to Front Office Manager and Room Division Manager.

2.Having knowledge of entire Reservation Procedure according to International Hotel manual system.

3.Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.

4.Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.

5.Allocate daily tasks to Reservations staff .

6.Review reservation booked daily.

7.Review arrival report daily.

8.Responsible for preparation of occupancy forecast.

9.Responsible for training staff.

10.Responsible for implementation of policies and procedures.

11.Responsible for recording Company/Travel Agent Rates both in system and correspondence file.

12.Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.

13.Identify Top Producing Accounts ensure proper recognition by Reservation staff

14.Responsible for various Production reports and supply to each department concerned.

15.Monitoring Telephone Manner and general performance of reservations staff daily.

16.Ensure special handling of repeats guest and very VIP guest.

17.Review room blocking for Long Stay. Suites and special group request.

18.Supervising of Group Reservations.

19.Maintain cordial relations with commercial clients.

20.Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

21.Responsible for work schedule

22.Responsible for maintaining a Neat and Orderly position at all times.

In general, perform any other duties might requested by Front Office Manager or Room Division Manager.