FO - Front Desk Shift Leader

POSITION TITLE :  FRONT DESK SHIFT LEADER
DEPARTMENT : ROOMS/FRONT OFFICE

PURPOSE :
Responsible for the efficient registration, rooming, checking out of hotel guest and delegating tasks required to fulfill the efficient running of the Front Desk.

RELATIONSHIPS :

1.Reports directly to Assistant Front Office Manager. Front Office Manager.

2.Reservation, Guest Relations, Concierge, General Cashier, Account Receivable, Housekeeping, Telephone I Telex, Marketing, Engineering, Credit Manager and Duty Manager.


DUTIES AND RESPONSIBILITIES :

1.Responsible for the overall day to day functions of the front desk and delegating task as per the shift check list.

2.Greets all guest at any time and helpful manner and attempts to learn and use guest name at every opportunity registers and rooms all arrivals according to established procedures.

3.On check in, ensure that the guest fill the registration card completely and legibly and that the guest is assigned a room of the type and at the rate requested. In the case of walk in, the guest should be sold a room at the highest available rate.

4.Enter all arrivals into the computer immediately on check in. Modifies all arrival information so as to reflect information ( i.e. home address) which guest completed on registration card and enters all information accurately and with particular care toward spelling and room rates.

5.Posting outlets and departmental charges as promptly as possible and in accordance with policy and procedure.

6.Maintain cashier float and make accurate daily reports of all money received.

7.Cashing of hotel guests personal and travelers checks and assisting with currency exchange.

8.Keep self abreast of all modifications to accounting policies and procedures.

9.Responsible and attends to guest's request of using the service of safety box at all times.

10.As flow of business dictates carries out either cashier or reception function as assigned by supervisor.

11.Be thoroughly aware of all special promotion procedures, for programs such as Hotel Rewards and incentive toward customer.

12.Attends to guest's complaints, inquiries and requests, refers problems to Duty Manager or Assistant Front Office Manager whenever necessary.

13.Ensure that all rooms discrepancy are resolved before end of shift.

14.Carries out any other Front Office supervisory duties as may be assigned by Front Office Manager/ Assistant Front Office Manager.

15.Checks out all departing guests according to established procedures, ensuring that the guest account is properly Settled according to hotel credit policy with all pending charges posted to guest account.

16.Does all possible to ensure that guest depart the hotel with a positive impression of service and front office staff. .

17.At the end of the shift. balances audit and money and prepares all works for audit in an orderly fashion.

18.Always deport him/herself in keeping with the high standards of behavior and appearance expected of an hotel policy procedure in his/her attitude towards guests and employee alike.

19.Take personal interest and pride for ensuring that the front desk area is kept cleaned and in an orderly state at all times.

20.Endeavors of maintain the high standards of the hotel with particular regard to the services of Hotel members, ( if any ) and other VIP and with reference to hotel and departmental goals.

21.Responsible for action immediately to Front Office Manager or any other appropriate department head anything which is considered to be a health of safety hazard.

22.To attend Fire/ Emergency Training Program and to ensure that the hotel's and department's fire and emergency procedures are understood.