Position Guidelines Food and Beverage - Butler

POSITION TITLE :  BUTLER
DEPARTMENT : FOOD AND BEVERAGE 

PURPOSE :
Under the general supervision of the Guest Relations Manager, handles all requirements of guest on the Executive Floors,

RELATIONSHIP :
1.Reports directly to Guest Relations Manager or delegates.

2.Liaises directly with any departments in order to satisfy guest request - in particular Food and Beverage and Housekeeping.

DUTIES AND RESPONSIBILITIES :
1.Keeps himself informed of all promotion and activities around the hotel. Makes reservations on half of the guest for all outlets and hotel events.

2.Unpacks, packs, folds guest clothes. Also handles all request of pressing and delivers laundry to the room from the hotel laundry.

3.Serves welcome drinks to 'all welcoming guest.

4.Handle manual wake-up calls, turn down service and shoe shine service.

5.Takes all Food and Beverage orders to the room coordinates with room service.

6.Responsible for the Executive lounge including breakfast and bar service.

7.Coordinates replenishing of food and drink amenities in the rooms with G.R.
Valet.

8.Maintains butler log book and handles all guest request accordingly.

9.Handles any ticket reservations and reconfirmation·s. also business needs such as telexes, fax, etc.

10.Announces and receives visitors when appropriate and takes messages.

11.Makes-up bed and assist Housekeeping when required.